Privacy Policy

This Privacy Policy explains how FILO collects, uses, stores, shares, and protects information in connection with customer accounts, seller onboarding, orders, payments, logistics, quality-control operations, fraud prevention, and platform enforcement.

This policy is written to support platform operations, security, fraud prevention, recordkeeping, and compliance while giving users a clearer view of the data practices connected to FILO’s marketplace model.

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1. Scope and acceptance

This Privacy Policy applies to FILO’s website, applications, seller workflows, customer accounts, payment and order support operations, quality-control operations, logistics coordination, and related services. By accessing or using the platform, creating an account, submitting information, placing an order, applying to sell, or continuing to use the platform after an update, you acknowledge that your information may be collected, used, disclosed, stored, reviewed, and otherwise processed as described in this Privacy Policy and the platform’s related legal terms.

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2. Information we collect

We may collect information you provide directly, including your name, email address, phone number, password credentials, account details, addresses, order history, communication content, support requests, uploaded images, seller onboarding details, payout details, tax or identity details, product and inventory information, shipment information, and any other content submitted through the platform. We may also collect technical and usage data such as IP address, device identifiers, browser data, pages viewed, timestamps, cookies, approximate location, referral sources, diagnostic logs, security signals, and fraud-risk indicators.

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3. Sensitive, seller, and verification data

If you apply to sell on FILO, we may collect additional business and verification information, including business name, contact details, city, warehouse address, country of business, legal business type, tax identifiers, bank account information, government-registration links, identity-document links, sample and lot dispatch information, product-quality records, and compliance notes. You represent that all submitted information is accurate, lawful to provide, and up to date. FILO may require additional documents, clarification, or third-party checks before allowing seller activity.

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4. How we use information

We use information to provide and operate the platform; create and administer accounts; authenticate users; process orders and payments; coordinate logistics and quality-control workflows; communicate with customers and sellers; detect, investigate, and prevent fraud, misuse, counterfeit activity, payment abuse, security incidents, and policy violations; personalize and improve the platform; enforce platform policies; maintain records; respond to legal requests; and comply with legal, tax, regulatory, accounting, audit, and operational requirements.

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5. Legal and operational bases

Where applicable, FILO processes information because it is necessary to provide requested services, manage transactions, protect legitimate business interests, prevent fraud and abuse, meet legal or regulatory obligations, maintain platform integrity, and document contractual and electronic interactions. If consent is requested for a specific feature or communication channel, you may refuse or withdraw that consent where permitted, but this may limit your ability to use all or part of the platform.

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6. Sharing and disclosure

FILO may share information with service providers, hosting providers, analytics vendors, fraud-prevention partners, identity-verification vendors, payment processors, banks, logistics partners, customer-support tools, insurers, advisors, auditors, corporate affiliates, prospective investors or acquirers, and government, regulatory, law-enforcement, or judicial bodies where FILO considers disclosure necessary, appropriate, or legally required. FILO may also disclose information to establish, exercise, or defend legal claims, to enforce platform policies, or to protect FILO, its users, the public, or its operations. Where FILO lawfully shares information with third parties, FILO is not responsible for independent acts, omissions, or processing decisions of those third parties outside FILO’s control.

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7. Fraud prevention, monitoring, and enforcement

To protect the platform, FILO may monitor account activity, payment behavior, seller submissions, order patterns, device or network signals, listing behavior, customer complaints, support interactions, and other platform activity for fraud, abuse, counterfeit risk, chargeback risk, policy breaches, suspicious conduct, or security threats. FILO may suspend accounts, delay actions, block listings, hold payouts, restrict access, preserve evidence, or share relevant information where FILO determines such action is necessary to protect the platform or comply with legal obligations.

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8. Data retention

FILO may retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including account administration, order fulfillment, quality-control records, payment reconciliation, fraud prevention, dispute handling, legal compliance, tax reporting, audit support, evidence preservation, platform security, and business continuity. Even where an account is closed, certain information may be retained to comply with legal obligations, resolve disputes, enforce agreements, detect abuse, maintain backup integrity, or keep required business records.

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9. International and third-party processing

Your information may be processed, stored, or accessed using infrastructure or service providers located in jurisdictions other than your own. By using the platform, you understand that information may be transferred to and processed in such jurisdictions, which may have privacy protections that differ from those of your country. FILO takes commercially reasonable steps to work with service providers it considers appropriate for the platform’s operations, but cannot guarantee the acts or omissions of independent third parties.

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10. Security

FILO uses administrative, technical, and organizational measures that it considers reasonable for a platform of this nature. However, no security measure is perfect and no method of transmission or storage is completely secure. You acknowledge and accept the inherent risks associated with online systems, communications, storage, and transactions, and FILO disclaims liability for unauthorized access, loss, disclosure, alteration, interception, or destruction of information except to the extent liability cannot lawfully be excluded.

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11. Your choices and requests

You may request access to or correction of certain account information by contacting FILO, and you may update some account details from within the platform where available. FILO may deny, limit, delay, or condition requests where necessary for identity verification, legal compliance, security, evidence preservation, technical feasibility, privilege, fraud prevention, platform integrity, or the rights of other users or third parties. Marketing preferences may be changed where supported, but operational, transactional, legal, fraud, and enforcement communications may still be sent where necessary.

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12. Children

The platform is not intended for children who are not legally permitted to enter into binding arrangements or use the services under applicable law. FILO may remove accounts, listings, or submissions if it believes age-related use restrictions have been breached.

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13. Policy changes

FILO may amend this Privacy Policy at any time. The updated version becomes effective when posted or otherwise communicated, unless a later effective date is stated. FILO may, but is not obligated to, provide additional notice of material changes. Continued use of the platform after changes take effect constitutes acknowledgment of the updated policy.

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14. Limitation and platform protection

To the maximum extent permitted by applicable law, FILO disclaims liability for indirect, incidental, special, consequential, exemplary, reputational, punitive, or business-interruption losses arising from or related to privacy matters, third-party processing, security incidents, platform misuse, unlawful acts of users or sellers, external attacks, telecom or infrastructure failures, or legally required disclosures. Nothing in this Privacy Policy limits rights or obligations that cannot lawfully be excluded, but all exclusions and limitations are intended to be interpreted to provide FILO with the maximum protection permitted by law.

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15. Contact

For privacy-related requests or concerns, please contact FILO through the Contact Us page or the support channels identified on the platform. FILO may require additional information to verify the identity and authority of any person making a request.